Outage in Tungsten Automation EMEA

Upgrade of the TeC SFTP server may require action to accept a new SSH fingerprint on client side

Minor
May 16, 2025 - Started 4 days ago
Official incident page

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Outage Details

We upgraded our TeC SFTP server to a newer version on Thursday, May 15th 2025 at 13:00 UTC, and as a result of this SFTP clients will need to accept a new SSH fingerprint. Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue: - If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following: SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt. - If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list: DSA host key 1024 bits SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix
Latest Updates ( sorted recent to last )
MONITORING about 18 hours ago - at 05/20/2025 09:17AM

We are still monitoring the situation.

IDENTIFIED 4 days ago - at 05/16/2025 04:15PM

We upgraded our TeC SFTP server to a newer version on Thursday, May 15th 2025 at 13:00 UTC, and as a result of this SFTP clients will need to accept a new SSH fingerprint.

Should an SFTP client is unable to connect to the server, please follow the below instructions to resolve the issue:

- If you are seeing errors indicating that you are unable to connect via SFTP/SSH connection. Do the following:

SSH fingerprint key update is system-invoked. Please ensure you accept this new SSH fingerprint key during your next connection attempt.

- If you can't accept the SSH host server fingerprint (system invoked). You can apply the fingerprint manually, here is the list:
DSA host key 1024 bits
SHA-256 fingerprint: +13n9ENnqwwOTsIxkLQp4JayuDhwQz2uXMIpaSQbkBI
MD5 fingerprint: 7c:bf:0a:e5:19:0f:a7:8a:cd:48:b8:f8:1e:19:49:bb
SHA-1 fingerprint: 27:4a:63:f9:ca:07:a1:94:46:56:3e:d9:a3:cc:b3:10:0c:0a:50:bb
Bubble-Babble: xenog-pymez-nydib-lymyn-gecoh-kazet-nymus-sasac-byfeb-pagar-ruxix

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