Outage in TurnPoint Software
UTILS Outage
Resolved MajorIncident Report
We are currently investigating an issue with one of our hosting providers that has resulted in some V1 Application services being offline. Affected services include, but are not limited to, PDF and Excel downloads, NDIS Quotes, SSO login, and other V1 pages. This is caused by a supplier outage and we are working with them to restore services as quickly as possible.
Components affected
TurnPoint Software TurnPoint AssistTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/31/2026 10:26PM
This incident has been resolved.
MONITORING
15 days ago - at 05/29/2026 12:06PM
We have been advised from our hosting supplier that whilst a fix has been implemented there still may be impacts to our UTILS server. We will continue to monitor over the weekend.
MONITORING
15 days ago - at 05/29/2026 07:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 05/29/2026 04:33AM
We are currently investigating an issue with one of our hosting providers that has resulted in some V1 Application services being offline. Affected services include, but are not limited to, PDF and Excel downloads, NDIS Quotes, SSO login, and other V1 pages. This is caused by a supplier outage and we are working with them to restore services as quickly as possible.
Latest TurnPoint Software outages
TP2 Web issue - about 1 month ago
Degraded Performance - about 2 months ago
TurnPoint Assist API Outage - 6 months ago
TurnPoint Degraded Performance - about 1 year ago
Connection Issues - over 1 year ago
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