Outage in Twilio

Call Quality Issues from a Subset of Twilio Phone Numbers to France

Resolved Minor
October 01, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We've become aware of a potential issue with voice quality issues on calls to France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/01/2024 09:36PM

Call quality issues from a subset of Twilio phone numbers to France have been resolved and is operating normally at this time.

MONITORING about 1 month ago - at 10/01/2024 08:20PM

We continue to see recovery for the voice quality issue on calls to France affecting a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 10/01/2024 06:06PM

We have started seeing recovery for the voice quality issue on calls to France affecting a subset of Twilio phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 10/01/2024 04:04PM

The issue causing call quality issues to France for a subset of Twilio phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/01/2024 03:05PM

We are observing call quality issues from a subset of Twilio phone numbers to France. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 10/01/2024 02:39PM

We've become aware of a potential issue with voice quality issues on calls to France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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