Outage in Twilio

KYC Service is Failing in Germany

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/15/2024 01:49PM

Issue has been resolved and KYC Service in Germany is operating normally at this time.

MONITORING 2 months ago - at 10/15/2024 11:52AM

A fix has been implemented and we are monitoring the results. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 2 months ago - at 10/15/2024 10:00AM

Our monitoring systems are still detecting a possible problem with Germany's KYC service failure. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.

IDENTIFIED 2 months ago - at 10/15/2024 09:04AM

Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

IDENTIFIED 2 months ago - at 10/15/2024 09:00AM

Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 months ago - at 10/15/2024 08:58AM

Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

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