Outage in Twilio

Delays retrieving call logs via API since 15:00:00 UTC 28 Oct

Resolved Minor
October 29, 2024 - Started 25 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with delays accessing webhook event logs via API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio REST API
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/29/2024 08:35PM

The issue causing delays retrieving call logs via API since 15:00:00 UTC 28 Oct has been resolved, and the service is functioning normally at this time.

MONITORING 25 days ago - at 10/29/2024 08:24PM

We have started seeing recovery on delays retrieving call logs via API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 10/29/2024 06:55PM

We are still investigating delays retrieving call logs via API since 15:00:00 UTC 28 Oct. Our engineers are working on the issue, and we will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 10/29/2024 06:06PM

We are investigating delays retrieving call logs via API since 15:00:00 UTC 28 Oct. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 10/29/2024 05:55PM

We've become aware of a potential issue with delays accessing webhook event logs via API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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