Outage in Twilio

SMS Delivery Delays to Small US Networks From a Subset of Shortcodes

Resolved Minor
November 02, 2024 - Started 3 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/03/2024 11:49AM

We are no longer experiencing SMS delivery delays when sending messages to small US networks from a subset of Shortcodes. This incident has been resolved.

MONITORING 3 days ago - at 11/03/2024 08:52AM

We continue to observe recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 11/03/2024 06:58AM

We are observing recovery in SMS delivery delays when sending messages to small US networks from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/03/2024 12:30AM

We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/02/2024 08:30PM

We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/02/2024 06:30PM

We continue experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/02/2024 05:33PM

We are experiencing SMS delivery delays when sending messages to small US networks from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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