Outage in Twilio

WhatsApp Sender Onboarding Failures When Using Senders API

Resolved Minor
December 05, 2024 - Started 17 days ago - Lasted 1 day
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/06/2024 08:16PM

We are no longer experiencing WhatsApp sender onboarding failures when using senders API. This incident has been resolved.

MONITORING 16 days ago - at 12/06/2024 07:44PM

Our monitoring shows overall improvement with WhatsApp Sender Onboarding When Using Senders API. We will continue monitoring the system to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 16 days ago - at 12/06/2024 07:22PM

Our engineers have identified the issue with WhatsApp onboarding failures when using the Senders API. We are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 16 days ago - at 12/06/2024 09:51AM

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

IDENTIFIED 16 days ago - at 12/06/2024 01:52AM

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 17 days ago - at 12/05/2024 09:51PM

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 17 days ago - at 12/05/2024 07:50PM

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 17 days ago - at 12/05/2024 06:54PM

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 12/05/2024 05:58PM

Our engineers are investigating an issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 12/05/2024 05:50PM

Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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