Outage in Twilio

Call Quality Issue to and From a Subset of Twilio's Phone Numbers in Brazil.

Resolved Minor
December 12, 2024 - Started 10 days ago - Lasted 1 day
Official incident page

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Outage Details

Our monitoring systems have detected a potential call quality issue to a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/13/2024 03:24PM

The issue affecting Call Quality to and from a subset of Twilio's phone numbers in Brazil has been resolved, and the service is functioning normally at this time.

MONITORING 9 days ago - at 12/13/2024 01:24PM

Quality issue to a subset of Twilio's numbers in Brazil is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 12/13/2024 10:13AM

We are continuing to investigate a Call Quality issue to and from a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 12/13/2024 08:23AM

We are continuing to investigate a Call Quality issue to and from a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 days ago - at 12/13/2024 07:31AM

We are continuing to investigate a Call Quality issue to and from a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

MONITORING 9 days ago - at 12/13/2024 07:28AM

We are continuing to investigate a Call Quality issue to and from a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

MONITORING 9 days ago - at 12/13/2024 02:26AM

Quality issue to a subset of Twilio's numbers in Brazil is now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

MONITORING 10 days ago - at 12/13/2024 12:26AM

Quality issue to a subset of Twilio's numbers in Brazil is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 12/12/2024 06:54PM

We are continuing to investigate a Call Quality issue to and from a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 12/12/2024 02:54PM

We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 12/12/2024 12:54PM

We are continuing to investigate a call Quality Issue to a Subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 12/12/2024 12:00PM

Our monitoring systems have detected a potential call quality issue to a subset of Twilio's phone numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.

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