Outage in Twilio

SMS Delivery Delays to Multiple Networks in China Over Pre Registered Sender ID

Resolved Minor
December 18, 2024 - Started 4 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue regarding SMS delivery delays in China. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 01:19PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in China over pre-registered sender ID. This incident has been resolved.

MONITORING 4 days ago - at 12/18/2024 11:33AM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in China over pre-registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 12/18/2024 07:43AM

We are experiencing SMS delivery delays when sending messages to multiple networks in China over pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 12/18/2024 06:03AM

We are experiencing SMS delivery delays when sending messages to multiple networks in China over pre-registered sender Id. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 12/18/2024 05:11AM

We are experiencing SMS delivery delays when sending messages to multiple networks in China over pre-registered sender Id. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 12/18/2024 05:04AM

Our monitoring systems have detected a potential issue regarding SMS delivery delays in China. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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