Outage in Twilio

Delays With Responses to Support Tickets

Resolved Minor
December 20, 2024 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with our internal ticketing system which may cause a delay in response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Console
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/20/2024 07:36PM

We identified the issue causing errors in our internal ticketing system and successfully deployed a fix to resolve the issue that was causing some customers to experience delays in ticket responses. This incident has been resolved.

IDENTIFIED 2 days ago - at 12/20/2024 06:52PM

We have identified the issue causing errors in our internal ticketing system, and we are working diligently to deploy a fix. Customers may still experience delays responses to tickets. We will provide an update in 1 hour or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 12/20/2024 05:50PM

We have identified the issue causing errors in our internal ticketing system, and we are working diligently to deploy a fix. Customers may still experience delays responses to tickets. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/20/2024 04:57PM

We are experiencing an issue with our internal ticketing system, which may result in delays responding to tickets. Our team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/20/2024 04:35PM

Our monitoring systems have detected a potential issue with our internal ticketing system which may cause a delay in response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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