Outage in Twilio

WhatsApp Outbound Messages Failing with Error Code 63005

Resolved Minor
January 08, 2025 - Started about 20 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with outbound WhatsApp messages failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 01/09/2025 01:35AM

We are no longer experiencing 63005 errors when sending outbound WhatsApp messages. This incident has been resolved.

MONITORING about 16 hours ago - at 01/08/2025 11:35PM

We are observing recovery from the issue causing 63005 errors when sending outbound WhatsApp messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 01/08/2025 09:35PM

We are continuing to investigate the issue causing 63005 errors when sending outbound WhatsApp messages. We will provide an update in 2 hours or as soon as more information is available.

INVESTIGATING about 19 hours ago - at 01/08/2025 08:36PM

Since December 31, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.

INVESTIGATING about 20 hours ago - at 01/08/2025 08:14PM

Our monitoring systems have detected a potential issue with outbound WhatsApp messages failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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