Outage in Twilio

SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers

Resolved Major
January 13, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.
Components affected
Twilio SMS Toll-Free, North America Twilio MMS Long Code, North America Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/14/2025 12:53AM

We are no longer experiencing MMS/SMS delivery failures in the US and Canada. This incident has been resolved.

MONITORING 2 days ago - at 01/13/2025 11:00PM

We are observing successful MMS/SMS delivery to Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/13/2025 09:54PM

We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/13/2025 09:53PM

We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING 2 days ago - at 01/13/2025 09:47PM

Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.

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