Outage in Twilio

Call Failures to a Subset of Jamaica Twilio Numbers

Resolved Minor
January 15, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are observing call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/16/2025 05:42AM

The issue affecting call failures to a Subset of Jamaica Twilio Numbers has been resolved, and the service is functioning normally at this time. This incident has been resolved.

MONITORING about 2 months ago - at 01/16/2025 03:42AM

We have started seeing recovery for calls to a Subset of Jamaica Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/15/2025 11:42PM

We are continuing to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/15/2025 09:42PM

We continue to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/15/2025 08:42PM

We are observing call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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