Outage in Twilio

SMS Delivery Report Delays to TIM Network in Brazil

Resolved Minor
January 14, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/16/2025 08:59AM

We are no longer experiencing SMS delivery report delays when sending messages to TIM network in Brazil. This incident has been resolved.

MONITORING 10 months ago - at 01/16/2025 07:16AM

We are observing recovery in SMS delivery report delays when sending messages to TIM network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/16/2025 12:04AM

We are continuing to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/15/2025 08:04AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/15/2025 04:05AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/15/2025 12:00AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/14/2025 10:05PM

We are still experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/14/2025 09:07PM

We are experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/14/2025 08:59PM

We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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