Outage in Twilio

SMS Delivery Report Delays to TIM Network in Brazil

Minor
January 14, 2025 - Started about 18 hours ago
Official incident page

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Outage Details

We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING about 7 hours ago - at 01/15/2025 08:04AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 01/15/2025 04:05AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 01/15/2025 12:00AM

We continue to experience delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 01/14/2025 10:05PM

We are still experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 01/14/2025 09:07PM

We are experiencing delays in receiving message delivery reports when sending to TIM network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 Hour or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 01/14/2025 08:59PM

We've become aware of a potential issue with Delays for SMS Delivery Reports to TIM Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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