Outage in Twilio
Inbound Calls From Carrier Peering Experiencing Drops in the United States
Minor
November 06, 2025 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
42 minutes ago - at 11/07/2025 03:09AM
We are still investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 11/07/2025 01:05AM
We are still investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 11/07/2025 12:09AM
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 11/06/2025 11:56PM
We are currently investigating an issue where inbound calls from our Carrier Peering are being dropped due to missing RTP after an UPDATE. Twilio continues to send RTP, but our carrier is not receiving it, resulting in calls ending from the carrier side. This may cause dropped calls for customers using our Carrier Peering. Our engineering teams are actively working with our partners to resolve the issue as quickly as possible. We will provide in 1 hour or as soon as more information becomes available.
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