Outage in Twilio

SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode

Minor
November 06, 2025 - Started about 3 hours ago
Official incident page

Incident Report

We are continuing to investigate SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 11/07/2025 04:01AM

We are observing recovery in SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 11/07/2025 03:34AM

We are continuing to investigate SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 11/07/2025 02:34AM

We are continuing to investigate SMS Delivery Report Delays to Verizon Wireless in US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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