Outage in Twilio

SMS Delivery Delays to Claro Network in Brazil

Resolved Minor
February 21, 2025 - Started about 16 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We've become aware of a potential issue with Delivery Delays to Claro Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 02/21/2025 11:37PM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

MONITORING about 11 hours ago - at 02/21/2025 09:37PM

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 02/21/2025 08:03PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 02/21/2025 05:59PM

We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 02/21/2025 05:06PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 02/21/2025 05:00PM

We've become aware of a potential issue with Delivery Delays to Claro Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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