Outage in Twilio

MMS Delivery Delays to Telus in Canada via Subset of Longcodes

Resolved Minor
February 28, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/28/2025 04:42PM

We are no longer experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. This incident has been resolved.

MONITORING about 2 months ago - at 02/28/2025 02:41PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/28/2025 02:01PM

We are experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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