Outage in Twilio

SMS Delivery Delays and Failures to Telma in Madagascar

Resolved Minor
March 28, 2025 - Started 3 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 03/29/2025 10:24AM

We are no longer experiencing SMS delivery delays when sending messages to Telma in Madagascar. This incident has been resolved.

MONITORING 3 days ago - at 03/29/2025 08:26AM

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 03/29/2025 06:39AM

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 03/29/2025 04:41AM

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 03/29/2025 12:47AM

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 03/28/2025 10:47PM

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 03/28/2025 09:47PM

During monitoring we have detected continued issues with SMS delivery delays and failures when sending messages to the Telma network in Madagascar. We are reverting the status of this incident back to investigating. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 3 days ago - at 03/28/2025 05:47PM

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available

MONITORING 3 days ago - at 03/28/2025 03:30PM

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING 3 days ago - at 03/28/2025 01:28PM

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 03/28/2025 12:35PM

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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