Outage in Twilio

Call Quality Issues to a Subset Of Mexico Phone Numbers

Resolved Minor
April 10, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 04/10/2025 10:57PM

We continue to observe recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 8 days ago - at 04/10/2025 08:57PM

We are observing recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 04/10/2025 08:17PM

We are observing poor call quality on outbound calls to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 04/10/2025 08:14PM

Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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