Outage in Twilio

Errors Across Multiple Twilio Products

Resolved Minor
April 17, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/17/2025 10:50PM

All services impacted by this issue have recovered and are operating as intended. This incident has been resolved.

MONITORING 1 day ago - at 04/17/2025 10:20PM

We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 10:03PM

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 09:47PM

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 09:32PM

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 09:16PM

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 09:01PM

We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 08:49PM

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 04/17/2025 08:08PM

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

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