Outage in Twilio
Voice Call Failures from a Subset of Twilio Phone Numbers to Telenor Norge AS Norway
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 5.3-hour incident where voice calls from a subset of Twilio phone numbers to Telenor Norge AS subscribers in Norway were failing. The issue affected Twilio's Voice services in Europe, with the root cause identified during the incident. Service was restored and confirmed resolved after monitoring confirmed stability.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 10/08/2026 08:29PM
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.
MONITORING
about 2 hours ago - at 10/08/2026 07:42PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 4 hours ago - at 10/08/2026 05:42PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 10/08/2026 05:08PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 10/08/2026 04:08PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 10/08/2026 03:15PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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