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Outage in Twilio

Twilio SMS Delivery Issues

Resolved Minor
October 07, 2026 - Started about 19 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 6.5-hour outage affecting Verify and Programmable SMS delivery, initially isolated to Australia before expanding to multiple regions, where an internal block prevented verification codes from reaching end-users during authentication flows. Engineering teams worked to clear the block, with Verify traffic recovering ahead of Programmable SMS. Full service was restored and the incident resolved on October 8, 2026.

We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.
Components affected
Twilio Verify Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 10/08/2026 09:35AM

Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!

MONITORING about 13 hours ago - at 10/08/2026 08:57AM

We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 14 hours ago - at 10/08/2026 08:03AM

We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 10/08/2026 06:03AM

We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 10/08/2026 05:17AM

We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 10/08/2026 04:04AM

We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 10/08/2026 03:08AM

We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.

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