Outage in Twilio

SMS Delivery Report Delays to Entel Network in Peru

Resolved Minor
April 10, 2025 - Started 8 days ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery report delays to the Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/11/2025 04:34AM

We are no longer experiencing SMS delivery delays when sending messages to the Entel network in Peru. This incident has been resolved.

MONITORING 8 days ago - at 04/11/2025 02:41AM

We are observing recovery in SMS delivery delays when sending messages to the Entel network in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 04/11/2025 12:50AM

We continue to investigate the issue causing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 04/10/2025 11:51PM

We are experiencing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 04/10/2025 11:50PM

Our monitoring systems have detected a potential issue with SMS delivery report delays to the Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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