Outage in Twilio
TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers
Resolved Minor
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Outage Details
We've become aware of a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 05/13/2025 02:09PM
TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.
INVESTIGATING
about 7 hours ago - at 05/13/2025 01:40PM
We've become aware of a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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