Outage in Twilio

SMS Delivery Delays to Claro Network in Guatemala and Nicaragua

Minor
July 21, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING about 8 hours ago - at 07/22/2025 08:23PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

INVESTIGATING about 9 hours ago - at 07/22/2025 06:58PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

INVESTIGATING about 16 hours ago - at 07/22/2025 12:08PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 16 hours or sooner if additional information becomes available.

INVESTIGATING about 24 hours ago - at 07/22/2025 04:11AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 8 hours or sooner if additional information becomes available.

INVESTIGATING 1 day ago - at 07/22/2025 12:08AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro Networks in Nicaragua, Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 11:30PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 09:17PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 08:12PM

We continue experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 1 day ago - at 07/21/2025 06:19PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 05:18PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 03:17PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/21/2025 02:17PM

We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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