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Outage in Twilio

Delivery Delays and Failures to Claro Network in Nicaragua

Resolved Minor
July 21, 2025 - Started 9 months ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/24/2025 10:14PM

We are no longer experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala.. This incident has been resolved.

MONITORING 9 months ago - at 07/24/2025 09:46PM

We continue observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 9 months ago - at 07/24/2025 07:48PM

We are observing recovery in SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/24/2025 12:51PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as additional information becomes available.

INVESTIGATING 9 months ago - at 07/24/2025 08:52AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as additional information becomes available.

INVESTIGATING 9 months ago - at 07/24/2025 06:55AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 2 hours or soon as additional information becomes available.

INVESTIGATING 9 months ago - at 07/24/2025 05:55AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in an hour or soon as additional information becomes available.

MONITORING 9 months ago - at 07/24/2025 03:58AM

We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.

MONITORING 9 months ago - at 07/24/2025 01:40AM

We are observing recovery with SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. We will continue monitoring to ensure a full recovery, and provide another update in 2 hours.

MONITORING 9 months ago - at 07/23/2025 11:44PM

We have identified recovery over Claro Network in Guatemala. We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 2 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/23/2025 08:22PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 08:23PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 06:58PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 24 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 12:08PM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 16 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 04:11AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro networks in Nicaragua and Guatemala. However, delivery issues affecting the Claro network in Honduras have been resolved. Our engineers are actively working with our carrier partner to address the remaining issues. We will provide another update in 8 hours or sooner if additional information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 12:08AM

We are still experiencing SMS delivery delays when sending messages to multiple Claro Networks in Nicaragua, Honduras and Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 11:30PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 09:17PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 08:12PM

We continue experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING 9 months ago - at 07/21/2025 06:19PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 05:18PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to multiple Claro networks in Central America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 03:17PM

We are still experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/21/2025 02:17PM

We are experiencing SMS delivery delays and delivery report delays when sending messages to Claro in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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