Outage in Twilio

SMS Delivery Delays and Failures To Multiple Telefonica Networks in Latin America and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico

Resolved Minor
July 21, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Telefonica Network via a Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 07/22/2025 03:59AM

We are no longer experiencing SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. This incident has been resolved.

MONITORING about 8 hours ago - at 07/22/2025 02:10AM

We are observing recovery in SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 07/22/2025 01:10AM

We are experiencing SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 07/22/2025 12:46AM

We are experiencing SMS delivery delays when sending messages to Telefonica Network via a Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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