Outage in Twilio

Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland

Resolved Minor
July 24, 2025 - Started 1 day ago - Lasted about 12 hours
Official incident page

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Outage Details

We are continuing to observe voice quality issues with a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 07/25/2025 12:06AM

We are no longer experiencing Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. This incident has been resolved.

MONITORING 1 day ago - at 07/24/2025 10:12PM

We are observing recovery on Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 07/24/2025 09:42PM

We are observing recovery on Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/24/2025 07:11PM

We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/24/2025 03:14PM

We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/24/2025 01:14PM

We are continuing to observe Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/24/2025 12:46PM

We are continuing to observe voice quality issues with a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/24/2025 11:53AM

We are continuing to observe voice quality issues with a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour, or as soon as more information becomes available.

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