Outage in Twilio

Call Failures to A Subset Of Phone Number In United Kingdom of Great Britain and Northern Ireland

Resolved Minor
July 25, 2025 - Started about 22 hours ago - Lasted about 12 hours
Official incident page

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Outage Details

We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 07/25/2025 10:43PM

The issue affecting calls to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland has been resolved, and the service is functioning normally at this time.

MONITORING about 12 hours ago - at 07/25/2025 08:42PM

We are observing recovery from call failures affecting a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We will continue to monitor the situation to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 12 hours ago - at 07/25/2025 08:37PM

We are observing recovery from call failures affecting a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We will continue to monitor the situation to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 07/25/2025 05:39PM

We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 07/25/2025 01:39PM

We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 07/25/2025 11:39AM

We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 07/25/2025 10:42AM

We are observing call failures to a subset of phone numbers in the United Kingdom of Great Britain and Northern Ireland. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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