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Outage in Twilio

SMS Delivery Delays and Failures to Nuevatel in Bolivia

Resolved Minor
October 23, 2025 - Started 6 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/24/2025 07:33AM

We are no longer experiencing SMS delivery delays when sending messages to Nuevatel in Bolivia. This incident has been resolved.

MONITORING 6 months ago - at 10/24/2025 05:33AM

We are observing successful SMS delivery delays when sending messages to Nuevatel in Bolivia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/23/2025 09:33PM

We continue to experience SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/23/2025 05:30PM

We continue to experience SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/23/2025 03:35PM

We continue to experience SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/23/2025 02:39PM

We are experiencing SMS delivery delays when sending messages to Nuevatel in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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