Outage in Twilio

MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode

Resolved Minor
October 24, 2025 - Started 12 days ago - Lasted about 20 hours
Official incident page

Incident Report

We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/25/2025 12:22AM

We are no longer experiencing SMS delivery delays when sending messages to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. This incident has been resolved.

MONITORING 11 days ago - at 10/24/2025 10:20PM

We are observing recovery in MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 10/24/2025 07:35PM

We continue to experience MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 10/24/2025 11:33AM

We continue to experience MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 10/24/2025 07:33AM

We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 10/24/2025 05:33AM

We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 10/24/2025 04:33AM

We are experiencing MMS Delivery Delays & Failure to US Cellular & T-Mobile Network in United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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