Outage in Twilio

SMS Delivery Failures to Nuevatel Network in Bolivia

Resolved Minor
October 27, 2025 - Started 3 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/28/2025 04:24AM

We are no longer experiencing SMS delivery failures to Nuevatel network in Bolivia. This incident has been resolved.

MONITORING 3 days ago - at 10/28/2025 02:41AM

We are observing recovery in SMS delivery failures to Nuevatel network in Bolivia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 11:44PM

We continue experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 07:41PM

We continue experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 05:36PM

We are still experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 04:36PM

We are experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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