Outage in Twilio

SMS Delivery Report Delays to Etisalat and du in United Arab Emirates Via Subset Of Registered Sender ID

Resolved Minor
October 30, 2025 - Started 2 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Etisalat and du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/30/2025 06:34PM

We are no longer experiencing SMS delivery delays when sending messages to Etisalat and du in United Arab Emirates. This incident has been resolved.

MONITORING 2 days ago - at 10/30/2025 06:20PM

We are continuing to monitor the recovery in delivery report delays when sending messages to Etisalat and du in United Arab Emirates. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 10/30/2025 04:19PM

We are continuing to monitor the recovery in delivery report delays when sending messages to Etisalat and du in United Arab Emirates. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 10/30/2025 02:19PM

We are observing recovery in delivery report delays when sending messages to Etisalat and du in United Arab Emirates. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 10/30/2025 11:41AM

We continue experiencing SMS delivery delays when sending messages to Etisalat and du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 10/30/2025 10:00AM

We continue experiencing SMS delivery delays when sending messages to Etisalat and du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 10/30/2025 09:16AM

We are experiencing SMS delivery delays when sending messages to Etisalat and du in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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