Outage in Twilio

SMS Delivery Report Delays When Sending to Chile Movistar

Resolved Minor
October 27, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing delays in receiving message delivery reports when sending to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/27/2025 11:42PM

We are no longer experiencing delays in receiving message delivery reports when sending to Chile Movistar. This incident has been resolved.

MONITORING 3 days ago - at 10/27/2025 09:33PM

We are observing recovery in receiving message delivery reports when sending to Chile Movistar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 07:32PM

We continue experiencing delays in receiving message delivery reports when sending to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/27/2025 06:35PM

We are experiencing delays in receiving message delivery reports when sending to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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