Outage in Twilio

SMS Delivery Delays and Failures to Claro in Dominican Republic

Resolved Minor
November 07, 2025 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/08/2025 05:52AM

We are no longer experiencing SMS delivery delays and failures when sending messages to Claro in Dominican Republic. This incident has been resolved.

MONITORING about 5 hours ago - at 11/08/2025 03:57AM

We are observing recovery in delivery report delays when sending to Claro in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/08/2025 02:05AM

We are still experiencing SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/08/2025 01:05AM

We are experiencing SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/08/2025 12:52AM

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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