Outage in Twilio

MMS Delivery Delay to Bell Network in Canada for a Subset of Long Codes

Resolved Minor
November 07, 2025 - Started about 10 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 11/07/2025 11:38PM

We are no longer experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. This incident has been resolved.

MONITORING about 6 hours ago - at 11/07/2025 09:48PM

We are observing recovery in MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 11/07/2025 08:33PM

We are still experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 11/07/2025 06:33PM

We are still experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 11/07/2025 05:27PM

We are experiencing MMS Delivery Delay to Bell Network in Canada for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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