Outage in Twilio

[SNOC] SMS Delivery Delays Across Multiple APAC and EMEA Networks

Resolved Minor
November 07, 2025 - Started about 19 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages across multiple APAC and EMEA Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC Twilio SMS, Middle East & Africa Twilio SMS, Europe

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Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 11/07/2025 01:58PM

This incident has been resolved.

MONITORING about 16 hours ago - at 11/07/2025 11:54AM

We are observing recovery of SMS delivery delays when sending messages across multiple APAC and EMEA Networks. Our engineers are monitoring the issue to ensure it is resolved. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 11/07/2025 10:03AM

We are continuing to experience SMS delivery delays when sending messages across multiple APAC and EMEA Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 11/07/2025 09:12AM

We are experiencing SMS delivery delays when sending messages across multiple APAC and EMEA Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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