Outage in Twilio

Certain porting hosting actions generate 500 errors

Resolved Minor
November 18, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with certain porting hosting actions generating 500 errors. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/18/2025 10:04PM

The problem affecting a potential issue with certain porting hosting actions generating 500 errors where customers were unable to create ports via the legacy porting experience in Console has been resolved, and the service is functioning normally at this time.

MONITORING 3 days ago - at 11/18/2025 09:50PM

We have started seeing recovery for a potential issue with certain porting hosting actions generating 500 errors, the customers are unable to create ports via the legacy porting experience in Console. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/18/2025 08:00PM

Our monitoring systems have detected a potential issue with certain porting hosting actions generating 500 errors, the customers are unable to create ports via the legacy porting experience in Console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 11/18/2025 07:21PM

Our monitoring systems have detected a potential issue with certain porting hosting actions generating 500 errors. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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