Outage in Twilio

US Numbers in the Porting-in Process Cannot be Configured

Minor
November 24, 2025 - Started about 20 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue US Number Porting Requests Created Without Voice Capabilities. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/25/2025 06:42PM

Our engineers have put out a fix for the issue of phone numbers in the porting-in process that cannot be configured. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 3 hours ago - at 11/25/2025 04:46PM

Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are continuing to work to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 4 hours ago - at 11/25/2025 03:50PM

Our engineers have identified the issue of phone numbers in the porting-in process that cannot be configured and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 11/25/2025 02:50PM

We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 11/25/2025 06:55AM

We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is actively investigating the underlying cause and working towards a full resolution.
We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 11/25/2025 02:55AM

We are continuing to investigate the issue of phone numbers in the porting-in process that cannot be configured. Customers should now be able to configure phone numbers for existing port requests. However, newly submitted port requests may still be impacted by the issue upon initial submission. Our engineering team is continuing to investigate and will provide further updates. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 11/25/2025 12:55AM

We are continuing to investigated the issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in two hour or as soon as more information

INVESTIGATING about 20 hours ago - at 11/24/2025 11:51PM

We are investigating an issue of phone numbers in the porting-in process that cannot be configured. We expect to provide another update in one hour or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 11/24/2025 11:36PM

Our monitoring systems have detected a potential issue US Number Porting Requests Created Without Voice Capabilities. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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