Outage in Twilio

Customers Experiencing High Latency and 500 Errors

Minor
November 28, 2025 - Started about 23 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 11/29/2025 01:24PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 13 hours ago - at 11/29/2025 01:23AM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 12 hours or as soon as more information becomes available.

MONITORING about 14 hours ago - at 11/29/2025 12:26AM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 15 hours ago - at 11/28/2025 11:26PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 16 hours ago - at 11/28/2025 10:26PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 11/28/2025 09:57PM

We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. Customers may see the updates to accounts balance and usage summary on the billing console being delayed, this will be completed shortly after we implement the fix to resolve the original issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 11/28/2025 09:19PM

We continue observing degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 11/28/2025 08:50PM

After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 11/28/2025 08:22PM

After monitoring for some time, we started seeing a degradation of the service. We are observing latency and 5xx errors again. Our engineers are working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 19 hours ago - at 11/28/2025 07:48PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 11/28/2025 05:48PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 22 hours ago - at 11/28/2025 05:18PM

We are observing a continued recovery in Twilio services and noticing improvements in latency levels, which remain significantly reduced. We will keep monitoring all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 22 hours ago - at 11/28/2025 04:48PM

We are observing a recovery in Twilio services and noticing improvements in latency levels, which have decreased substantially. We will continue to monitor all services to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 11/28/2025 04:20PM

We continuing experiencing issues with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 11/28/2025 03:56PM

We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 11/28/2025 03:41PM

We are experiencing an issue with multiple Twilio services creating high latency and 500 errors. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 11/28/2025 03:27PM

Our monitoring systems have detected a potential issues creating latency and 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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