Outage in Twilio

SMS Delivery Reports Delays to Spark and 2 Degrees Networks in New Zealand

Resolved Minor
December 25, 2025 - Started about 8 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 12/25/2025 10:30PM

We are no longer experiencing SMS delivery delays when sending messages to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. This incident has been resolved.

MONITORING about 6 hours ago - at 12/25/2025 09:58PM

We are observing recovery in SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 12/25/2025 09:36PM

We are still experiencing SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 12/25/2025 08:36PM

We are experiencing SMS delivery reports delays to Spark and 2 degrees networks in New Zealand for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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