Outage in Twilio

Our Engineers are Investigating an Issue with Voice Insights

Resolved Minor
December 31, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Our engineers are currently investigating the customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region. We will follow up and provide customer impact details within 2 hours.
Components affected
Twilio Voice Insights

Need to monitor Twilio outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/31/2025 03:46AM

The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.

MONITORING 1 day ago - at 12/31/2025 01:55AM

Our engineers are currently investigating the customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region. We will follow up and provide customer impact details within 2 hours.

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook