Outage in Twilio

Our Engineers are Investigating an Issue with Call quality issue to Multiple networks in Phillipines

Resolved Minor
January 01, 2026 - Started about 7 hours ago - Lasted 35 minutes
Official incident page

Incident Report

Our engineers are currently investigating the customer impact of a retroactive issue with Call quality issue to Multiple networks in Phillipines. We will follow up and provide customer impact details within 2 hours.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 01/01/2026 07:43AM

Twilio [Voice] was degraded for 2hours an 16 minutes minutes between 22:43 21/12/2025 and 00:59 22/12/2025 Pacific Time . During this period of time customers may have experienced [problem symptoms such as interrupted calls and messages]. The issue has now been resolved.

MONITORING about 7 hours ago - at 01/01/2026 07:09AM

Our engineers are currently investigating the customer impact of a retroactive issue with Call quality issue to Multiple networks in Phillipines. We will follow up and provide customer impact details within 2 hours.

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