Outage in Twilio
Issues Storing Real-Time Transcriptions in Conversational Intelligence
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb failed to be stored in Conversational Intelligence, which also prevented subsequent intelligence analysis from being completed. The Intelligence component was affected for 1.6 hours. Engineers implemented a fix and confirmed the issue was resolved, with Conversational Intelligence returning to normal operation.
We are currently investigating an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb are failing to be stored in Conversational Intelligence. This is also preventing the subsequent intelligence analysis of those transcripts from being completed. Our team is actively working to resolve this service disruption, and we expect to provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio IntelligenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/18/2026 10:46AM
The issue preventing the storage of real-time transcripts and their subsequent intelligence analysis has been resolved, and Conversational Intelligence is operating normally at this time.
MONITORING
2 days ago - at 05/18/2026 09:45AM
Our engineers have implemented a fix and are monitoring system performance. We are currently seeing recovery for the storage of real-time transcripts and their subsequent intelligence analysis. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 05/18/2026 09:10AM
We are currently investigating an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb are failing to be stored in Conversational Intelligence. This is also preventing the subsequent intelligence analysis of those transcripts from being completed. Our team is actively working to resolve this service disruption, and we expect to provide another update in 2 hours or as soon as more information becomes available.
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