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Outage in Twilio

Text to Speech Messages Could Be Dropped

Resolved Minor
May 18, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio experienced an issue where a small percentage of text-to-speech messages using the Google Standard model were being dropped or failing intermittently. The incident affected Twilio's Text-to-Speech service for 1.3 hours. Engineers identified the problem with the Google Standard model specifically and restored normal operations after monitoring confirmed system stability.

Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Text-to-Speech

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/18/2026 05:12PM

Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.

MONITORING 1 day ago - at 05/18/2026 04:41PM

Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 05/18/2026 04:29PM

We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 05/18/2026 03:56PM

Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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