Outage in Twilio
Delay in Getting Twilio/flows Templates Approved on Whatsapp
Resolved MinorIncident Report
Summary AI Generated
Twilio customers experienced delays in getting WhatsApp templates approved through Twilio/Flows for 52.6 hours, affecting the Messaging Channels service. Engineers deployed a fix and confirmed the issue was fully resolved after monitoring the service for stability.
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/20/2026 11:15PM
Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.
MONITORING
19 days ago - at 05/20/2026 09:28PM
Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
20 days ago - at 05/20/2026 02:06AM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/19/2026 01:54AM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/18/2026 10:12PM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/18/2026 07:41PM
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/18/2026 06:42PM
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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