Outage in Twilio
SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria for 4.4 hours. The issue affected SMS services in the Middle East & Africa region, preventing timely message delivery to MTN customers. Twilio's team identified the root cause and resolved the incident, with SMS delivery returning to normal operations.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/20/2026 06:14PM
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria is operating normally.
MONITORING
about 6 hours ago - at 05/20/2026 04:13PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 7 hours ago - at 05/20/2026 02:57PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 05/20/2026 01:56PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 8 hours ago - at 05/20/2026 01:52PM
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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