Outage in Twilio
Processing Delays Within Conversation Intelligence V2
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced processing delays in Conversation Intelligence v2 for 2.1 hours, causing transcription and operator results to generate slower than expected, and preventing Flex Agent Copilot from generating conversation wrap-up notes. The issue was caused by upstream performance degradation with a vendor and affected the Flex Agent Desktop. The delays were resolved and services returned to normal operation.
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Agent DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/27/2026 05:13PM
Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
MONITORING
about 3 hours ago - at 05/27/2026 04:42PM
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 05/27/2026 03:35PM
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 05/27/2026 03:28PM
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 05/27/2026 03:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 4 hours ago - at 05/27/2026 03:08PM
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
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