Outage in Twilio

SMS Delivery Delays from Twilio to Chunghwa and FarEasTone Taiwan

Resolved Minor

May 31, 2026 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Chunghwa and FarEasTone network subscribers in Taiwan for 6.3 hours. The issue affected SMS services in the APAC region, causing delayed message delivery for customers sending to these specific Taiwanese carriers. Twilio identified the root cause and resolved the incident, with SMS delivery returning to normal operations.

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 21 hours ago - at 05/31/2026 08:17PM

The incident has been resolved and SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan is operating normally.

MONITORING about 23 hours ago - at 05/31/2026 06:08PM

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 1 day ago - at 05/31/2026 04:08PM

We have observed a recovery in SMS delivery from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 05/31/2026 03:04PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 05/31/2026 02:03PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Chunghwa and FarEasTone network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 05/31/2026 02:00PM

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