Outage in Twilio
Voice Call Failures from a Subset of Twilio Mobile Numbers to Claro Nework in Colombia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 5.7-hour incident where voice calls from a subset of Twilio phone numbers to Claro network subscribers in Colombia were failing. The issue affected Twilio's Voice services in Latin America, with the root cause identified early in the investigation. The incident was fully resolved on July 30, 2026, with voice calls to Claro subscribers in Colombia returning to normal operation.
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 07/31/2026 02:09AM
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia are operating normally.
IDENTIFIED
about 13 hours ago - at 07/31/2026 12:41AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 15 hours ago - at 07/30/2026 10:39PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 07/30/2026 09:33PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 07/30/2026 08:48PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 07/30/2026 08:28PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Receipt Delays from Twilio to Telefonica El Salvador - about 7 hours ago
Voice Call Failures and Dialing Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil - about 14 hours ago
SMS Delivery Delays from Twilio to Celcom Malaysia - about 15 hours ago
SMS Delivery Delays from Twilio to Africell Angola - about 15 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
